01
Trades & field teams
Quotes, job details, postcodes, urgency and callbacks captured while skilled people are on site, driving or with customers.
call answering for trades · quote enquiriesTalk to ORVIA Voice →WORK WITH ORVIA VOICESomething is getting lost after the call.
Something is getting lost after the call.
Bring us the call problem.
The problem is rarely just the unanswered call. It is what gets lost between the conversation, the context, the owner and the follow-through.
Trades & field teamsProfessional servicesProperty & lettingsHospitalityLocal servicesOut of hours
ORVIA VOICE IN 10 SECONDSHear it. Own it. Follow it through.
WHO VOICE HELPS
Different callers. Different stakes. The same broken handoff.
ORVIA Voice is designed for organisations where important conversations arrive while people are already doing the real work.
02
Professional services
Appointments, changes, updates, client enquiries and the right specialist route without losing the reason for contact.
client enquiries · appointment changesTalk to ORVIA Voice →03
Property & lettings
Viewings and maintenance reports captured, including a tenant reporting a leak after the office has closed.
maintenance reports · viewingsTalk to ORVIA Voice →04
Hospitality & local services
Bookings, orders and callbacks captured while the team is busy serving customers.
bookings · orders · callbacksTalk to ORVIA Voice →05
Out-of-hours operations
Approved capture and routing when the office closes, with human escalation preserved for sensitive or urgent matters.
out of hours call handlingTalk to ORVIA Voice →06
Multi-site organisations
Different call types follow different approved pathways, routed by location, team or reason.
call routing · multi-siteTalk to ORVIA Voice →WHAT VOICE DOES
Four things have to stay joined.
Answer → understand → own → follow through.
Answer
Provide a calm, approved first response when the team cannot answer directly.
Understand
Keep the reason for contact attached instead of reducing a conversation to a name and number.
Own
Turn the communication into visible work with an agreed owner, timer, route and human gate.
Follow through
Keep the action visible until it is completed, evidenced, escalated or genuinely handed to a human decision.
NEED MORE DETAIL?
Open only the explanation you need.
Useful answers before you commit. Only capabilities that are configured and verified are treated as live.
Can I keep my existing phone number?Often, yes. The safest cutover is confirmed first.+
Often an existing number can remain through diversion or routing, but the current provider and safest cutover method must be confirmed before this is promised.
- Existing number, forwarded route or dedicated Voice number
- Provider and cutover assessed before commitment
- Nothing promised until it is tested
What happens if somebody needs a human?The deployment defines the human handover route.+
ARIA can capture context so the person taking over does not start from zero. Urgent routes are customer-specific; ORVIA Voice is not an emergency service.
- Agreed human handover and escalation
- Context passed on, not lost
- Emergency arrangements stay with the organisation
Can it integrate with our current systems?Connected where verified. Scoped where not.+
The current website enquiry journey routes into monday.com. Telephony, CRM, calendars and other platforms are customer-scoped and only treated as live after end-to-end verification.
- monday.com lead/workflow route live today
- Other systems assessed per customer
- A logo on a website is not proof of a working integration
Does ORVIA Voice replace staff?No. It carries the repetitive work around people.+
Its purpose is to carry repetitive communication and administration around people, not remove human judgement, care or accountability.
- Fewer interruptions for skilled people
- Consistent first contact
- Humans keep consequential decisions
HOW TO START
Bring us the calls. We will scope the smallest useful configuration.
Start with a fixed-price plan, or describe a more complex requirement for discovery and quote. A human confirms final scope before activation.
ORVIA VOICE PLANSFrom £495 / month
Final scope reflects verified usage, telephony, implementation and specialist integrations.
ORVIA VOICE
What happens when your phone rings?
Show us the pressure. We will map the smallest useful Voice configuration around it.
Tell us your call pressure
